1) If your system has not been rebooted your computer for a while you may be prevented from logging on. This occurs because your system’s resources have been depleted from opening and closing programs. Simply shut down your system and turn your computer off and back on.

2) Sometimes, people mistakenly type their username or password incorrectly. Monster ISP's standard requires passwords be lowercase. Make sure you don't have your Caps Lock key depressed. Make sure your username is correct and includes the correct suffix "@ispmonsters.com" at the end.

example: john@ispmonsters.com

3) Your connection may be affected if your hard drive is full. Check your available space. If you are running low on space (as a general rule, you should have about 30% of your hard drive space free), you can either delete unnecessary files or install a bigger or additional hard drive.

4) Dialup accounts are limited to one session at a time. Someone may already be connected with the dial up account you are trying to use. Call customer service to purchase multiple dial up accounts if you need to have more than one simultaneous connection.

5) Make sure your account is not past due; although we attempt to contact overdue accounts before disabling your username, we sometimes are unable to provide this courtesy.

We do perform periodic maintenance and upgrades to our system which can cause services to be temporarily unavailable to you. Normally, we will contact you via email at least 24 hours before a scheduled maintenance or upgrade (we do use your vcmails email account, so please check this daily to ensure you do not miss our notices).

On rare occasions, we may be having problems with our equipment. We do monitor our system and will address any unscheduled system outages as quickly as possible.

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1) Your browser may need updated or reloaded.

2) Disconnects can be a can be a sign of ‘noise’ on your telephone line. If you ‘hear’ static on your phone lines, contact your local telephone company.

3) Your modem or modem drivers may be faulty. Updating your modem driver may help. Other times, you will need to upgrade/replace your modem.

4) You might need to reload your operating system (Windows 95/98/ME, etc). Sometimes certain files can become corrupted if your computer has locked up or been shutdown improperly.

5) If you are ‘knocked off’ a particular web site, yet remain connected to the internet, there may be a problem with the site you are visiting. Try accessing this site later, or email the webmaster of the site for further information.

6) Monster ISP does end connections after 6 hours if you have not had any activity on your computer. This allows us to make sure our customers do not experience busy signals due to other customers forgetting to disconnect their computer when they have completed their session.  (Downloading files is not considered 'activity';  there must be mouse or keyboard movement).

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1) Your computer’s processing speed. Although you don’t need the latest, fastest computer to connect, a fast computer will perform better than a slow computer.

2) The amount of RAM you have in your computer. Increase your ram to at least 64 or 128K for improved performance. (More RAM = Better Performance).

3) The speed and type of modem you are using. A 56K v.90 modem is the fastest speed for dialup connection with Monster ISP; different brands of modems get different performance (we recommend U.S. Robotics / 3Com for consistently good performance).

4) The quality of the telephone line service you have at your location. If you have poor voice phone service or wiring in your home, your internet performance will be affected.

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1) The time of day you are connected–the more people using the internet, the slower your speed will be.

2) Your hard disk is full or needs defragmented.

3) You loaded/downloaded a program which may be conflicting with your internet connection. Remove suspected program or contact the provider for further instructions.

If your internet demands have outgrown your internet connection speed, you can upgrade to ISDN which delivers reliable, high-speed internet access. Monster ISP provides ISDN services in selected areas. Call us to find out if ISDN is available in your area.

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11.  How do I upgrade my regular account to ACCELERATED DIALUP?
To begin surfing up to 500% faster today you must already have a dialup account with monster.  Be sure to have your username and password handy and visit the link below to upgrade your account (there is an additional $4.00 fee for this service).

*Upgrade your current account

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